Compliance and Legal Information

📋 Compliance and Legal Information

Last updated: May 2026

In compliance with Regulation (EU) 2023/988 on General Product Safety (GPSR) and applicable Mexican legislation, we provide you with complete information about the responsible parties, manufacturers, and representatives of the products sold on this site.

🏢 Product Responsible Person

Trade Name: Nalu Hou

Website: naluhou.com

General Contact Email: info@naluhou.com

Address in Mexico

Address: Privada de Eucaliptos 23, interior 24

Neighborhood: Granjas Lomas de Guadalupe

Postal Code: 54767

State: Estado de México, Mexico

🇪🇺 Authorized Representative in the European Union

In accordance with Article 4 of Regulation (EU) 2023/988 (GPSR), our authorized representative in the European Union is:

Address: Markou Evgenikou 11, Mesa Geitonia

Postal Code: 4002

City: Limassol, Cyprus

GPSR Email: gpsr@sindenventures.com

⚠️ For complaints, safety inquiries, or incident reports related to products purchased in the European Union, please contact the GPSR representative's email directly: gpsr@sindenventures.com. We are committed to responding within the timeframes established by European regulations.

🛡️ Product Safety

All products sold by Nalu Hou comply with the applicable safety standards in their target market. Specifically:

  • Textile garments comply with labeling and fiber composition requirements.
  • Eco-certified products have their respective certifications (GOTS for organic cotton, GRS for recycled fabrics).
  • Stainless steel accessories are BPA-free.
  • Inks used in prints are water-based and phthalate-free.

♻️ Materials and Certifications

Distinction Description Certification
🌱 Organic Cotton grown without pesticides or synthetic fertilizers GOTS (Global Organic Textile Standard)
♻️ Recycled Fabric made from recycled fibers (including PET) GRS (Global Recycled Standard)
🌍 Ecological Sustainable materials with low environmental impact Complies with good manufacturing practices
☀️ UPF 50+ Certified ultraviolet sun protection UPF 50+

📄 Labeling and Composition

Each product includes mandatory information on fiber composition, care instructions, and country of origin on its inner label, in accordance with the applicable labeling regulations in each market (NOM-004-SCFI in Mexico, EU Regulation 1007/2011 in Europe).

🚨 Report an Incident or Safety Issue

If you have experienced an incident, injury, or safety issue related to one of our products, please report it immediately:

Product Safety Email: gpsr@sindenventures.com

Suggested Subject: "Incident Report — [product name]"

Information to include: Product name, order number, photos if possible, description of the incident.

We will diligently investigate each report and, if necessary, notify the competent authorities and proceed with product recall or withdrawal from the market.

📞 Contact

For any general inquiries, please visit our Contact Us page or write to us directly: