Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy is part of our Terms and Conditions (“Terms”) and should be read in conjunction with our main Terms:

https://naluhou.com/en/policies/terms-of-service

Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy applies to any orders you place with us.

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

We offer several shipping options. In some cases, an external provider may manage our inventory and be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

  • Standard: £15 or FREE

All delivery times and dates provided for product delivery are given in good faith but are estimates only. The order is expected to arrive within 7 to 25 days. If it takes longer, please contact the Nalu Hou team to receive a response as soon as possible.

For EU and UK consumers: This does not affect your legal rights. Unless specifically stated, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days from the day we accept your order. For more information, refer to our Terms.

DO YOU PROVIDE INTERNATIONAL DELIVERY?

We offer international shipping to most countries. Unfortunately, we cannot deliver to the following countries:

  • Crimea, and the regions of Luhansk and Donetsk (in Ukraine)
  • Russia
  • Belarus
  • The Gaza Strip (Palestine)
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

Free shipping is not valid for international orders. Please note that we may be subject to various rules and restrictions regarding some international deliveries, and you may be liable for additional taxes and duties over which we have no control. In such cases, you are responsible for complying with applicable laws in your country of residence and any additional costs or taxes.

WHAT IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will inform you as soon as possible and provide a new estimated delivery date. For EU and UK consumers: This does not affect your legal rights. For more information, refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Refund Policy:

https://naluhou.com/en/policies/refund-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have further questions or comments, you can reach us via email at:

Email: info@naluhou.com